Comtek Network Systems UK Ltd.

Our Policies

Have a look at our Warranty and Privacy Policies. We value each and every one of our customers’ safety. Here at Comtek Network Systems, transparency with our clients is one of our steadfast commitments.



The Comtek Group (“We”/ “we” or “us”) takes the security of your personal data very seriously and its data privacy practices are in line with the General Data Protection Regulation (GDPR).

This Privacy Policy explains:

  • What data we collect
  • How we use it
  • How you can access it
  • How to opt-out of data processing

This policy applies when you interact with the businesses of the Comtek Group, including:

  • Comtek Network Systems (UK) Ltd
  • Comtek Network Systems GmbH

Or any of the Comtek Group’s websites (“website” / “Website”):


We collect data so that we can provide you with the best possible service. You may provide some of this data directly or indirectly. We collect the following data:

  • Information that you provide by filling in forms on our website, whilst using the chat function or when you provide us feedback on Google Forms. We may also ask you for information when you report a problem with our website
  • If you contact us, we may keep a record of that correspondence (including email and phone conversations)
  • Your name, address, telephone numbers, email address, historical transactions and other information which you supply to us
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
  • Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access

We may also collect some information on our website through the use of cookies. The use of our website indicates your agreement to our use of cookies. We collect only the information which we legitimately need to perform our obligations to you and improve our services.


Cookies are small files containing text that websites store on your computer to store user and visitor behaviour information.

Although you can disable cookies, some features on our website may not work on your device properly. For more information on this, please visit


We use Google Analytics to generate statistical reports that help make informed decisions on improving your visitor experience. We haven’t modified the standard implementation of Google Analytics and therefore no personal-identifying information that can identify you is stored. You can view Google’s Privacy Policy via


IP addresses are unique numerical addresses that are assigned to entry points in your network, which might be your computer, a wired router to an office or your wireless router at home. These IP addresses are logged by our Apache Webserver software and are used only for the diagnosing of faults or determining the source of cyber security attacks e.g. hackers. They will never be passed to third parties, although law enforcement agencies to assist investigations is an exception to this.


We embed videos on our website from Vimeo and YouTube. They may use tracking cookies to track users, which are often used for keeping a history of videos watched, to provide future recommendations and to track the number of times a video has been watched.

You can view Vimeo’s Privacy Policy via
You can Google’s Privacy Policy via
You can view Pure Chat’s Privacy Policy via


Comtek has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. In order to seek out the best candidates for our employment opportunities, we need to process certain information about job seekers. We only ask for details that are genuinely necessary such as your name, contact details, education details, employment history, immigration status. This is asked for by way of a CV or completion of an application form.

You may choose to share other relevant information with us. Where appropriate and in accordance with laws and requirements, we may also collect information related to your health, or details of any criminal convictions. We will ask for references from your last employer if appropriate and one other referee.

If you are invited for an interview the notes of this meeting may be kept for six months in the case of an unsuccessful candidate. This is so that we may contact you in the future should possible suitable vacancies arise. If you do not want us to keep your personal data then please email the HR director at the email address below.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Your information may be shared internally for the purposes of the recruitment exercise. This includes interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles. We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you.

We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

At the end of the six-month period, or once you withdraw your consent, your data is deleted or destroyed. You will be asked when you submit your CV whether you give us consent to hold your details for the full six months in order to be considered for other positions or not. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your Human Resources file (electronic and paper based) and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

3.2 Google Forms

We use Google Forms to conduct our customer feedback surveys. We use data obtained from these surveys to help us to improve our services for you and all our other customers.

Google may use tracking cookies while you use the form and any data you share will be stored on Google’s servers. You can view Google’s Privacy Policy via

4. Your Rights

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request
  • Require the organisation to change incorrect or incomplete data
  • Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
  • And object to the processing of your data where Comtek is relying on its legitimate interests as the legal ground for processing. If you would like to exercise any of these rights, please contact or request in writing at: Data Protection, Comtek Network Systems Ltd, Unit 108 Tenth Avenue, Zone 3 Deeside Industrial Park, Deeside, Flintshire CH5 2UA
  • We will respond to your request within 30 days

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner. You are under no statutory or contractual obligation to provide data to Comtek during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

5. How We Use Your Personal Data

The Comtek Group treats your privacy with the utmost importance. We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

  • To confirm identification when you contact us
  • To keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • To communicate with you in the event that any products or services you have requested are unavailable
  • For credit assessment
  • To review the conduct of and to administer/operate your accounts
  • For statistical analysis, including automated techniques
  • For record-keeping purposes
  • For market research
  • To track activity on our website
  • To improve and monitor our customer service to you
  • for the prevention of crime and fraud
6. Integrity and Retention of Personal Data

We will retain any data collected for up to six years from date of final interaction with us unless otherwise stated in this Privacy Policy.

7. Data Security Precautions

When you supply us with your personal information, we ensure only those employees who need access to it can see it. Sensitive information such as credit and debit card information is encrypted and secured from “man-in-the-middle attacks” using 128-bit SSL. When you are on a secure page, a padlock icon will usually feature at the top of your browser.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. Transferring Your Information Outside of Europe

The Comtek Group may transfer your data to countries outside the European Union (EU) to provide you with services. Any data transmitted outside of the EU is done so securely and in accordance with EU data protection laws.

9. Transferring Your Information Outside of Europe

In the event that you feel we have processed your information in such a way that does not meet GDPR, you have the right to lodge a complaint with the ICO

10. Changes to Our Privacy Policy

We keep our Privacy Policy under regular review and will update this webpage when it changes. This page was last updated on January 14th 2020.

11. Contact Us

Feel free to contact us if you have any questions regarding our Privacy Policy or if you have a query about the information we hold about you.

By email:

In writing: Data Protection, Comtek Network Systems Ltd, Unit 108 Tenth Avenue, Zone 3 Deeside Industrial Park, Deeside, Flintshire CH5 2UA



Upon dispatch Comtek Network Systems (UK) Ltd (“Comtek”) applies a warranty to all goods purchased and/or repaired.


All hardware repaired or purchased, regardless of condition, will be provided with a warranty. Network and telecommunications hardware will be provided with 12 months warranty apart from the exceptions listed below.

All labour carried out by Comtek engineers will be provided with 12 months warranty.


The warranty covers any failure of a product under normal use during the warranty period, apart from the exceptions listed below.


For items failing under warranty, the customer is to notify the point of sale at Comtek of the failure. Should it be determined that the unit needs to be returned to Comtek, it is the responsibility of the customer to ensure the unit is packed safely and securely for transport.

Comtek will provide the customer with an RMA number, this is to be placed upon the package. The faulty item is to be returned to the destination requested by the seller.

Upon safe arrival at Comtek’s facilities, the unit will be inspected to check it is within warranty. Once determined that warranty will apply to the unit, Comtek will proceed to either repair or replace, at no additional charge, products or parts of products that prove defective.

Comtek reserve the right to issue a full refund of the original repair or product should the original item be deemed Beyond Repair or a replacement be uneconomically viable.


The warranty is void for any the following;

  • Damage of a product resulting from tampering with hardware or software
  • Customer induced damage
  • Third party induced damage
  • External environmental damage
  • Improper packaging and shipping (such claims must be presented to the courier)
  • Any unit missing Comtek warranty label
  • Failure of irreplaceable parts post 30 days of delivery, unless linked to the original reason for repair. (i.e. optical lasers, patent locked chips and unique BGAs). (This does not apply to product sales)
  • All peripherals, including desk phones, failing 3 months after date of despatch

Comtek reserves the right to charge for time and testing of returned products that are found to be in full working order. Warranty will not be extended post test unless expressly agreed.

Some of the manufacturers we work with:

Our Locations

Choose Comtek for your repair, support, and refurbished hardware needs to benefit from exceptional service and extended product lifespan.

Visit us today to discover our extensive range of repaired and supplied equipment from renowned brands like Cisco, Ciena, Nortel, Juniper, Arista, HPE, Infinera, ADVA, and more.


Comtek Network Systems (UK) Ltd.

Unit 108 Tenth Avenue

Deeside Industrial Park (Zone 3)

Deeside CH5 2UA


Comtek Network Systems (UK) Ltd.

19 Heron Rd

Belfast BT3 9LE


Comtek Network Systems (USA)

1040 Serpentine Lane

Suite 207

Pleasanton, CA 94566


Comtek Network Systems GmbH

Nordendstraße 2

64546 Mörfelden-Walldorf


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