New regulations from Ofcom, which are intended to deliver faster line repairs and installations for UK phone and broadband customers, come into force today (1 July 2014), following approval from the European Commission. The regulations will mean that, as a minimum standard, BT Openreach must aim to repair 70 percent of faults within just two working days.

Askar Sheibani, CEO of UK telecoms repair and support company, Comtek, praises Ofcom’s new rules but argues that they should apply to all network providers:

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