The terms RMA and Reverse Logistics simply mean the return of faulty goods to the manufacturer for repair or replacement. Comtek specialises in the repair of complex IT hardware, and is the logical choice of manufacturers for the provision of third party RMA, Reverse Logistics, and Repair services. Our experienced RMA staff and proven logistical systems  are used by a number of the world's largest manufacturers of IT equipment.

We are Europe's Largest Multi-Vendor IT Repair Centre. Our Repair Centres in England, Wales, Holland, and Germany have successfully completed more than 2 Million IT Repairs. Comtek's technical experience allows us to confidently and rapidly process IT hardware RMA returns and repairs. The responsive and effective customer services which product users receive from us will enhance the overall goodwill and loyalty to your brand. The combination of unmatched IT Hardware Repairs experience, and a tried and tested RMA logistics system, enables us to provide an unbeatable third-party IT RMA and Repair Service.

Comtek's RMA services range from verification of warranty coverage and rapid product replacement, through to RMA product testing and repair. Each RMA operation agreement is individually tailored to the manufacturers specific requirements. RMA services are offered to both manufacturers and distributors.

Having your own in-house RMA staff, test engineers, repair services and warehouse facilities to process your own organization’s product warranty and repair services, can be cost prohibitive and a distraction from your company’s core activities. Comtek can provide all the specialised services and infrastructure to manage your warranty and out-of-warranty product services and repairs. Comtek's RMA & Repair Service allows manufacturers and distributors to concentrate on the activities which they do best, the selling and distribution of products.  The technical and administrative processes involved in the provision of RMA and Repair Service are best performed by specialists who are experienced in testing, repairing, and logistically processing IT hardware. This arrangement improves the efficiency of manufacturers and distributors and also leads to higher levels of product user satisfaction. 
We know your customers can't afford to wait. They want service now, if not sooner.
Our RMA services normally provide same-day testing, replacement, and/or repairing of products. 

Technologies Supported by our RMA Department

Recycling : Disposal of IT Equipment

RMA products that are Beyond Economic Repair (BER) are either recycled for parts and components, or disposed of in an environmentally friendly and legal manner. We take great care to comply with all WEEE regulations.

Comtek's IT RMA/Repair Service is currently used by a number of well known large manufacturing companies.

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  • IT Hardware Repair
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  • Cisco Rentals
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  • Refurbished Hardware
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