Comtek Network Systems (UK) Ltd.

Europe's Largest Multi-Vendor IT Repair Service

Third Party RMA Services

Comtek specialises in the repair of complex IT hardware and is the logical choice of manufacturers for the provision of third party RMA, Reverse Logistics, and Repair services. Our experienced RMA staff and proven logistical systems are used by some of the world's largest manufacturers of IT equipment.

Europe's Largest IT Hardware Repair Centre

We are Europe's Largest Multi-Vendor IT Repair Centre. Our Repair Centres in England, Wales, Holland, and Germany have successfully completed more than 2 Million IT Repairs. Our combination of unmatched repair experience and a tried and tested RMA logistics system enable us to provide an unbeatable third-party RMA and Repair Service which will enhance the overall goodwill and loyalty to your brand.

Bespoke RMA & Repair Services

Comtek's RMA services range from verification of warranty coverage and rapid product replacement, through to RMA product testing and repair. Complete Comtek RMA process: Notify, Diagnose, Fix, Deliver, Follow up Each RMA operation agreement is individually tailored to the manufacturers specific requirements. RMA services are offered to both manufacturers and distributors.

Advantages of Outsourcing RMA & Repair Services

Having your own in-house RMA staff, test engineers, repair services and warehouse facilities to process your own organization’s product warranty and repair services can be expensive and a distraction from your company’s core activities. Comtek's RMA & Repair Service allows manufacturers and distributors to concentrate on selling and distributing products, the activities that they do best. RMA and Repair Services are best performed by third party specialists who are experienced in testing, repairing, and logistically processing IT hardware. This arrangement improves the efficiency of manufacturers and distributors and also leads to higher levels of product user satisfaction.

Our RMA services normally provide same-day testing, replacement, and/or repairing of products.

In-Warranty RMA
Out-of-Warranty RMA
Testing
Repair

Replacment
Logistics Services
Recycling
Disposal

Technologies Supported by our RMA Department:

Routers
Switches
Firewalls
Access Devices
Power Supplies

Terminal Servers
IP Phones
IP Surveillance Cameras
Wireless Devices

We can provide RMA services for almost any item of electronic equipment

Recycling : Disposal of IT Equipment

RMA products that are Beyond Economic Repair (BER) are either recycled for parts and components, or disposed of in an environmentally friendly and legal manner. We take great care to comply with all WEEE regulations.

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